Shipping and Returns
*** Due to Covid-19 postal carriers are experiencing higher than usual volumes. Deliveries may be delayed by 3-7 days from times noted below. Our processing times are still 1-3 business days of receiving an order Monday – Friday. Thank you for your patience and understanding during this time.
We strive to process orders within 1-3 business days of receipt of order. When your order is shipped you will receive a shipping confirmation by email with your tracking number. If by chance there are any delays, we will contact you directly via email. If you do not hear from us, please contact us at firstname.lastname@example.org. We fulfil orders Monday through Friday, excluding weekends and holidays.
Orders over $75 ships for free anywhere in Canada.
Shipping Rates in Canada: * We ship via Canada Post Expedited. All Canadian customers will be charged applicable HST and Provincial taxes.
Ontario – Quebec: Flat Rate Shipping $10.00 (2-7 days) under $75.00
Anywhere Else in Canada: $12.00 (5-7 days) under $$75.00
Orders over $100 ships for free anywhere in the USA.
Products shipped to the United States are shipped via Canada Post from our Toronto office. Only Expedited shipping is available so that we can track your package for you. Please allow 8-14 business days from date your order is shipped.
Shipping Rates In US: Flat Rate Shipping $18.00 (8-14 days)
Unfortunately, we are currently unable to ship Internationally but hope to do so soon.
RETURNS & EXCHANGES
At Matter Company we want you to be 100% satisfied with your purchase. We stand behind the quality and integrity of our products and are sure you will fall in love with the items you have purchased from us.
If, however, you are dissatisfied, you may return it to us within 30 days of the original ship date to receive a refund. Please note, the purchaser is responsible for the return shipping charges and will not receive a refund of the original shipping charge.
Items purchased through one of our stocklists must be returned through that retailer following their specific return policies and guidelines. We do not accept items purchased through our stocklist. After 30 days all sales are final.
To return online purchases or for any other order discrepancies, please contact us by phone at 416-292-0663 toll free 1-877-655-4372 or by email (email@example.com).
SHIPMENTS DURING EXTREME WEATHER CONDITIONS
Extreme cold or heat can affect our products: some of our liquid-based products may freeze and expand due to temperatures below 0°C, and some solid-based products can start to melt in high humidity. In extreme weather situations, we can provide a next-day shipping service for these products, at an additional charge. This will ensure that your products do not sit in storage overnight, potentially causing leaks and damage to the rest of your order. Please contact us to inquire about specific products.